Polymer Clay Trinket Box made with canes by Fiona Abel-Smith PolyOriginals

POLICIES

At PCUK Tools, I strive to give my customers the most enjoyable shopping experience possible. To make sure that happens, I make sure my store policies are fair, clear and transparent. Read on to see all my policies below. If you can’t find the exact information you’re looking for, please get in touch and I’ll do my very best to help you out.

 
Package Delivered

SHIPPING, RETURNS AND REFUNDS

Shipping

UK Postal Charges:

Up to 1 kg:    £4.90

Up to 2 kg:    £7.00

Up to 5 kg:    £11.50

Over 5 kg:     £16.50

Europe Postal Charges (see list below):

Up to 500g:    £12.00

Up to 1 kg:     £14.00

Up to 2 kg:     £16.00

Up to 3 kg:     £21.00

Up to 4 kg:     £26.00

Over 4 kg:      £31.00

Rest of the World Postal Charges:

Up to 1 kg:    £25.00

Up to 2 kg:    £27.00

Over 2 kg:     £35.00

All postage is sent via a signed for service as a minimum to ensure reliability. Post costs outside of the UK are unfortunately high due to this factor and are not able to send in any other method than signed and/or tracked due to reliability issues also. If you have any questions about shipping, please feel free to contact me HERE.

Buyers are responsible for all shipping charges, including any that are incurred if an item cannot be delivered to the specified address or fails to be collected from a mail collection office. Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

Buyers are to ensure that they provide the correct delivery address at the time the order is placed. I am not responsible for any loss or damages as a result of the incorrect address being supplied.

Returns and refunds

Please contact me before returning any item. Should you choose to return any of the goods then you must notify me within 14 days, beginning with the day after receipt of the goods, and the goods must be returned within 14 days after that. You can notify me by writing or email. You also must ensure that the items are shipped back within 30 days of delivery.

Buyers are responsible for any return shipping costs incurred when returning goods to me. In the event that I need to recover the goods, then any direct costs I incur will be the responsibility of the customer and can be deducted from the value of any refund owed. If the item is not returned and received in its original condition, the buyer is responsible for any loss in value.

Shipping costs will not be refunded. A refund will only be issued once I have received the item back and in the original packaging, unused and have proof of purchase enclosed before any refunds will be given. Any free gifts provided as a result of the purchase must also be returned at the same time.

If goods are supplied incorrectly or damaged, a full refund, including postage costs, will be made on receipt of the returned goods. However, should you change your mind, then your money will be refunded minus the postage and the fees from the payment gateway.

Due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads or content

  • Intimate items (for health/hygiene reasons)

  • Items on sale

  • Magazines

  • Patterns

  • Virtual Workshops​

 

European Classifications for postage


Include all the following countries:

All Channel Islands, Albania, Denmark, Kyrgyzstan, Russia

Andorra, Estonia, Latvia, San Marino, Armenia, Faroe Islands, Liechtenstein, Serbia, Austria, Finland, Lithuania, Slovakia, Azerbaijan, France, Luxembourg, Slovenia, Azores, Georgia, Macedonia, Spain, Balearic Islands, Germany, Madeira, Sweden, Belarus, Gibraltar, Malta, Switzerland, Belgium, Greece, Moldova, Tajikistan, Bosnia Herzegovina, Greenland, Monaco, Turkey, Bulgaria, Hungary, Montenegro, Turkmenistan, Canary Islands, Iceland, Netherlands, Ukraine, Corsica, Irish Republic, Norway, Uzbekistan, Croatia, Italy, Poland, Vatican City State, Cyprus, Kazakhstan, Portugal, Czech Republic, Kosovo, Romania

 
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PCUK Tools takes your privacy seriously and is committed to handling your personal data in a way that is fair and worthy of trust. PCUK Tools will comply with applicable data protection laws and take all reasonable steps to protect your information from misuse and keep it secure.

The information available on or through the PCUK Tools website has been compiled with the utmost care. PCUK Tools believes that the information accurately reflects the state of affairs at the time of publications on the website. We cannot guarantee that this information is and/or will remain correct and/or complete. We cannot accept liability for any consequences such as loss or loss of profit, however caused or founded, resulting from the use of (or inability to use), reliance on, or actions undertaken on the basis of, information on our website or related family websites. Although PCUK Tools endeavours to ensure constant access to the website, we accept no liability for any consequences, however caused or founded, resulting from the fact that the website, for whatever reason, may not be available at any time for a certain period. PCUK Tools website may be withdrawn from service temporarily or permanently without prior notification. PCUK Tools website includes links to external websites. These links are provided in order to help you find out further information quickly and easily. PCUK Tools is not responsible for the content of these websites. All responsibility and liability for any damages caused by viruses contained within the electronic emails from users of this site to you are disclaimed.

Who we are

PCUK Tools is a craft tools retailer, distributor of virtual and digital workshops, artist, sculptor and tutor based in Dorset, England. Creating works in polymer clay, distributing tools for the use of sculpting and making polymer clay-based items.

Privacy policy

This privacy policy applies to all personal data of individuals collected or used by PCUK Tools in relation to our services. This includes information received via our website or information processed as part of the delivery of our product or services to you.

What personal data do we collect?

The types of personal data we collect may include:

  • your name, postal address and other contact details, such as your telephone number, e-mail address, that we collect when you register for one of our online services

  • the data that you share with us when you use one of our online services, such as on the PCUK Tools website.

  • any personal data that you share with us online or through social media, such as your opinions, preferences and interests, your product or reviews and your familiarity with our brands

  • your requests, any complaints you may have and any other data that we receive if we communicate with you via e-mail, online or via social media

  • any other relevant personal data which you have shared with us online or through social media, such as your experiences, preferences and interests, your product reviews and your familiarity with our brands


Technical data and cookies

When you visit one of our websites, we automatically collect certain technical data such as the type of computer operating system (e.g., Windows or Mac OS) and browser (e.g., Firefox, Internet Explorer) being used, your internet service provider, your IP address or, when appropriate, the address of the page that led you to visiting our website.

PCUK Tools uses cookies to offer you an optimal user experience, and to keep track of statistics, among other things. Read more about cookies in our cookie policy below.

How we collect personal data

PCUK Tools may obtain your personal data in a number of ways, for example, when you share personal preferences or reviews with us, when you communicate with us via e-mail, online or social media.

Any personal information that we collect will not be kept for longer than is necessary to provide you with the services you request.

What we do with your personal data
PCUK Tools obtains and uses your personal data for the following purposes:

  • to facilitate the use of our website and to provide you our services in connection therewith

  • to process your enquiries and complaints received via our websites

  • to comply with applicable laws and regulations

  • any other purpose indicated at the time you voluntarily provide your personal data


Social media
We are active on various social media platforms such as Instagram and Facebook. If you communicate with us through social media (for example, if you follow our LinkedIn page or send a personal message to us), we receive, or we can access data about you. We only use this information to communicate with you and for statistical research (see above). We encourage you to review the privacy policy of the social media platform that you used to use to get more information about the processing of your personal data.


Secure Ordering & Payment Options

PCUK Tools do not hold any customer credit card information from online transactions and we know of no documented cases of credit card fraud using our shopping system over the Internet. When making payment you are redirected to our secure gateway for the processing & storage of card information through your banking system. Payments will be managed securely by either PayPal or Wix.com online payments.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. I will not receive your payment card information.


Disclosing your personal data
As a general rule, we do not sell or share your personal data with anyone outside PCUK Tools.

We may also share your personal data with trusted third parties that perform business functions (e.g. hosting of our websites, analysing data or performing audits) or provide services on our behalf (e.g. support services). All such third parties will be required to adequately safeguard your personal data and only process it in accordance with our instructions.

Sometimes PCUK Tools offers you a service in co-operation with other companies. In such cases, we may exchange your personal data with these companies to allow you to make optimal use of our combined services. For that same purpose we may also receive personal data from these companies. We will only share your data with these companies with your prior consent.

Note that these companies (with whom we offer a combined service), often have their own privacy policies that apply to the way they use your personal data. These privacy policies sometimes differ from the PCUK Tools privacy policy. For information on how these companies may use your information, please see their privacy policies.

If ownership of PCUK Tools changes as a result of a merger, acquisition, or a transfer, your personal data may be transferred to the successor entity.

We may also disclose your personal data if disclosure is required by law.

Other websites
Our websites contain links to third-party websites; if you follow these links, you will exit our websites. While these third-party websites are selected with care, PCUK Tools cannot accept liability for the use of your personal data by these organizations. For more information, please consult the privacy statement of the website you are visiting (if such a statement is provided).

Security and retention period
PCUK Tools will ensure that your personal data are properly secured using appropriate technical and organizational measures, so that they are protected against unauthorised or unlawful use, alteration, unauthorised access or disclosure, accidental or wrongful destruction, and loss. Your personal data will be retained for as long as required for the above purposes or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.

Access and correction rights
You can request access to, and have the opportunity to update and amend your personal data, and you can exercise any other rights you enjoy under applicable data protection laws, including, for example, objection to the processing of your personal data, by contacting us through the contact page of the website HERE. For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal data. Subject to applicable law, we may charge you a small fee to access your personal data.

Changes to policy
We may change this privacy policy from time to time by posting the updated version of the privacy policy on our websites and apps. We will give you reasonable notice of any material change. We encourage you to visit frequently to stay informed about how we use your personal data.

Privacy query
If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please inform us by emailing us through the website contact me page HERE.

Cookie policy
PCUK Tools uses technologies that enhance user friendliness and keep the site operating as smoothly as possible for each and every visitor. Examples of these technologies are cookies, local storages, and scripts (which we refer to below collectively as “cookies”). Cookies are used by PCUK Tools and by third parties, including those who calculate web statistics.

It is very important to us that you know which cookies our website uses, as well as why we use them. Specifically, our objective is to: protect your privacy to the extent possible and keep our website as user friendly as possible. Below, you can read more about the cookies we use and why we use them. This cookie policy only applies to the PCUK Tools website.

1 – Functional cookies
PCUK Tools uses cookies that ensure that our website operates properly. We refer to these cookies as “functional cookies”, and we use them to keep track of when a website developer logs in and makes changes to the webpage

2 – Web statistics
Cookies we can use to measure website use.

In order to determine which parts of our website visitors are most interested in, we measure and test the website using software from Google Analytics.


Statistics are prepared based on the information we collect. This enables us to make the structure, navigation, and content of our website as user friendly as possible. Specifically, we use cookies to:

  • keep track of the number of visitors to our web pages

  • keep track of the amount of time each user spends on our web pages

  • determine the order in which a visitor visits the various pages of our website


Unexpected cookies
It can happen that we are not always aware of the cookies that third parties store through our website. This is particularly true if our web pages contain embedded elements, which are texts, documents, images, or videos which are stored at another party but which are displayed on, in, or via our website.

Browser settings and deleting cookies
If you do not want websites to store any cookies on your computer, you can change your browser settings so that you receive a warning before any cookies are stored. You can also adjust your settings so that your browser refuses all cookies or only cookies from third parties. You can also delete cookies that have already been stored. Please note that you will have to change your settings for each browser and computer you use.

Please be aware that if you do not want to accept any cookies, we cannot guarantee that our website will function properly. It may be that several functions will be unavailable to you or that you will even be unable to view certain parts of the website.

The procedures for changing your settings and cookies differ from browser to browser. If necessary, use the help function on your browser or click on one of the links below to go directly to the user manual for your browser.

Chrome

Firefox

Internet Explorer

Safari


Changing your cookie settings
You can withdraw your consent to the storage of cookies through PCUK Tools at any time by deleting the cookies. You can also opt-out of the services of Google Analytics.


Policy changes
We reserve the right to change this policy. We advise you to visit this web page on a regular basis to determine whether any changes have been made.


All rights reserved
If you access any part of the PCUK Tools website, you are deemed to have unconditionally agreed the above-mentioned terms and conditions.