At Polymer Clay UK, I strive to give my customers the most enjoyable shopping experience possible. To make sure that happens, I make sure my store policies are fair, clear and transparent. Read on to see all my policies below. If you can’t find the exact information you’re looking for, please get in touch and I’ll do my very best to help you out.
SHIPPING, RETURNS AND REFUNDS
UK Postal Charges:
Up to 1 kg: £4.90
Up to 2 kg: £7.00
Up to 5 kg: £11.50
Over 5 kg: £16.50
Europe Postal Charges (see list below):
Up to 500g: £12.00
Up to 1 kg: £14.00
Up to 2 kg: £16.00
Up to 3 kg: £21.00
Up to 4 kg: £26.00
Over 4 kg: £31.00
Rest of the World Postal Charges:
Up to 1 kg: £25.00
Up to 2 kg: £27.00
Over 2 kg: £35.00
All postage is sent via a signed for service as a minimum to ensure reliability. Post costs outside of the UK are unfortunately high due to this factor and are not able to send in any other method than signed and/or tracked due to reliability issues also. If you have any questions about shipping, please feel free to contact me HERE.
Buyers are responsible for all shipping charges, including any that are incurred if an item cannot be delivered to the specified address or fails to be collected from a mail collection office. Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
Buyers are to ensure that they provide the correct delivery address at the time the order is placed. I am not responsible for any loss or damages as a result of the incorrect address being supplied.
Returns and refunds
Please contact me before returning any item. Should you choose to return any of the goods then you must notify me within 14 days, beginning with the day after receipt of the goods, and the goods must be returned within 14 days after that. You can notify me by writing or email. You also must ensure that the items are shipped back within 30 days of delivery.
Buyers are responsible for any return shipping costs incurred when returning goods to me. In the event that I need to recover the goods, then any direct costs I incur will be the responsibility of the customer and can be deducted from the value of any refund owed. If the item is not returned and received in its original condition, the buyer is responsible for any loss in value.
Shipping costs will not be refunded. A refund will only be issued once I have received the item back and in the original packaging, unused and have proof of purchase enclosed before any refunds will be given. Any free gifts provided as a result of the purchase must also be returned at the same time.
If goods are supplied incorrectly or damaged, a full refund, including postage costs, will be made on receipt of the returned goods. However, should you change your mind, then your money will be refunded minus the postage and the fees from the payment gateway.
Due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads or content
Intimate items (for health/hygiene reasons)
Items on sale
European Classifications for postage
Include all the following countries:
All Channel Islands, Albania, Denmark, Kyrgyzstan, Russia
Andorra, Estonia, Latvia, San Marino, Armenia, Faroe Islands, Liechtenstein, Serbia, Austria, Finland, Lithuania, Slovakia, Azerbaijan, France, Luxembourg, Slovenia, Azores, Georgia, Macedonia, Spain, Balearic Islands, Germany, Madeira, Sweden, Belarus, Gibraltar, Malta, Switzerland, Belgium, Greece, Moldova, Tajikistan, Bosnia Herzegovina, Greenland, Monaco, Turkey, Bulgaria, Hungary, Montenegro, Turkmenistan, Canary Islands, Iceland, Netherlands, Ukraine, Corsica, Irish Republic, Norway, Uzbekistan, Croatia, Italy, Poland, Vatican City State, Cyprus, Kazakhstan, Portugal, Czech Republic, Kosovo, Romania
Polymer Clay UK takes your privacy seriously and is committed to handling your personal data in a way that is fair and worthy of trust. Polymer Clay UK will comply with applicable data protection laws and take all reasonable steps to protect your information from misuse and keep it secure.
The information available on or through the Polymer Clay UK website has been compiled with the utmost care. Polymer Clay UK believes that the information accurately reflects the state of affairs at the time of publications on the website. We cannot guarantee that this information is and/or will remain correct and/or complete. We cannot accept liability for any consequences such as loss or loss of profit, however caused or founded, resulting from the use of (or inability to use), reliance on, or actions undertaken on the basis of, information on our website or related family websites. Although Polymer Clay UK endeavours to ensure constant access to the website, we accept no liability for any consequences, however caused or founded, resulting from the fact that the website, for whatever reason, may not be available at any time for a certain period. Polymer Clay UK website may be withdrawn from service temporarily or permanently without prior notification. Polymer Clay UK includes links to external websites. These links are provided in order to help you find out further information quickly and easily. Polymer Clay UK is not responsible for the content of these websites. All responsibility and liability for any damages caused by viruses contained within the electronic emails from users of this site to you are disclaimed.
Who we are
Polymer Clay UK is a craft tools retailer, distributor of virtual and digital workshops, artist, sculptor and tutor based in Dorset, England. Creating works in polymer clay, distributing tools for the use of sculpting and making polymer clay-based items.
What personal data do we collect?
The types of personal data we collect may include:
your name, postal address and other contact details, such as your telephone number, e-mail address, that we collect when you register for one of our online services
the data that you share with us when you use one of our online services, such as on the Polymer Clay UK website.
any personal data that you share with us online or through social media, such as your opinions, preferences and interests, your product or reviews and your familiarity with our brands
your requests, any complaints you may have and any other data that we receive if we communicate with you via e-mail, online or via social media
any other relevant personal data which you have shared with us online or through social media, such as your experiences, preferences and interests, your product reviews and your familiarity with our brands
Technical data and cookies
When you visit one of our websites, we automatically collect certain technical data such as the type of computer operating system (e.g., Windows or Mac OS) and browser (e.g., Firefox, Internet Explorer) being used, your internet service provider, your IP address or, when appropriate, the address of the page that led you to visiting our website.
How we collect personal data
Polymer Clay UK may obtain your personal data in a number of ways, for example, when you share personal preferences or reviews with us, when you communicate with us via e-mail, online or social media.
Any personal information that we collect will not be kept for longer than is necessary to provide you with the services you request.
What we do with your personal data
Polymer Clay UK obtains and uses your personal data for the following purposes:
to facilitate the use of our website and to provide you our services in connection therewith
to process your enquiries and complaints received via our websites
to comply with applicable laws and regulations
any other purpose indicated at the time you voluntarily provide your personal data
Secure Ordering & Payment Options
Polymer Clay UK do not hold any customer credit card information from online transactions and we know of no documented cases of credit card fraud using our shopping system over the Internet. When making payment you are redirected to our secure gateway for the processing & storage of card information through your banking system. Payments will be managed securely by either PayPal or Wix.com online payments.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. I will not receive your payment card information.
Disclosing your personal data
As a general rule, we do not sell or share your personal data with anyone outside Polymer Clay UK.
We may also share your personal data with trusted third parties that perform business functions (e.g. hosting of our websites, analysing data or performing audits) or provide services on our behalf (e.g. support services). All such third parties will be required to adequately safeguard your personal data and only process it in accordance with our instructions.
Sometimes Polymer Clay UK offers you a service in co-operation with other companies. In such cases, we may exchange your personal data with these companies to allow you to make optimal use of our combined services. For that same purpose we may also receive personal data from these companies. We will only share your data with these companies with your prior consent.
If ownership of Polymer Clay UK changes as a result of a merger, acquisition, or a transfer, your personal data may be transferred to the successor entity.
We may also disclose your personal data if disclosure is required by law.
Our websites contain links to third-party websites; if you follow these links, you will exit our websites. While these third-party websites are selected with care, Polymer Clay UK cannot accept liability for the use of your personal data by these organisations. For more information, please consult the privacy statement of the website you are visiting (if such a statement is provided).
Security and retention period
Polymer Clay UK will ensure that your personal data are properly secured using appropriate technical and organisational measures, so that they are protected against unauthorised or unlawful use, alteration, unauthorised access or disclosure, accidental or wrongful destruction, and loss. Your personal data will be retained for as long as required for the above purposes or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.
Access and correction rights
You can request access to, and have the opportunity to update and amend your personal data, and you can exercise any other rights you enjoy under applicable data protection laws, including, for example, objection to the processing of your personal data, by contacting us through the contact page of the website HERE. For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal data. Subject to applicable law, we may charge you a small fee to access your personal data.
Changes to policy
If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please inform us by emailing us through the website contact me page HERE.
Polymer Clay UK uses technologies that enhance user friendliness and keep the site operating as smoothly as possible for each and every visitor. Examples of these technologies are cookies, local storages, and scripts (which we refer to below collectively as “cookies”). Cookies are used by Polymer Clay UK and by third parties, including those who calculate web statistics.
1 – Functional cookies
2 – Web statistics
Cookies we can use to measure website use.
In order to determine which parts of our website visitors are most interested in, we measure and test the website using software from Google Analytics.
keep track of the number of visitors to our web pages
keep track of the amount of time each user spends on our web pages
determine the order in which a visitor visits the various pages of our website